Policies & Procedures
Cancellation/Late Policy
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all of our clients and out of consideration for therapists’ time, we have adopted the following policies:
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24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment.
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If you are unable to give your therapist a reasonable time of advance notice you may be charged 50% for your missed appointment.
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No-shows Anyone who either forgets or consciously chooses to forgo their appointment with no contact, will be considered a “no-show”. They will be charged the full amount for their “missed” appointment.
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Arriving late Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session, however we will do our best to satisfy the scheduled time.
Illicit or Sexually Suggestive Innuendos Policy
Any illicit or sexually suggestive remarks or advances made on the premises will result in the immediate termination of the session and the client will be liable or the full payment of the session.
Confidentiality Policy
A record will be kept of the health services provided for each client. This record will be kept confidential and will not be released to others unless directed by the client or unless law requires it. The massage therapists at this clinic are legally obliged to supersede confidentiality if they become aware of current child abuse or neglect, threats to harm or kill another individual and serious threat of suicide involved with my case. Clients may look at their personal medical record at any time and can request a copy of it.
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Combined Discounts Policy
Packages, memberships, and gift specials are already discounted and may not be combined with other discounts, packages, promotions, or other special offers.